Introduction

You-know is part of the You-asked system that is a web based system with various applications.

Ownership of the You-asked system is held by AufGK Limited, a Mauritian company. The South African operation is authorized by a licensing agreement to market and distribute the system.

You-know comprises a sophisticated Web-based and cellphone-enabled knowledge management system which uses a unique phonetic search engine to access information. You-asked defines knowledge management as the collection, organization and distribution of knowledge to selected target market. The system has been designed in such a way as to allow the efficient transfer of information or knowledge between users, both business and individual.

Product Overview

What is You-know

The You-know knowledge management system allows for any registered user to ask a question in any of the organization-specific categories. When a question is asked, it is either automatically answered by the system in real time or assigned to an administrator of the particular category. The category administrator then answers the question and it is stored in the database. This ensures that when a similar question is asked in the future, an answer is automatically provided by the system. The linking of questions phrased in a dissimilar way, but seeking the same answer to the new question is achieved by the system’s sophisticated phonetic search engine.

As the system is Web-based, it allows access to the knowledge base from anywhere, at any time, provided the user has Internet connectivity.

You-know working in the market place

Using You-know as a task/process monitoring tool in the workplace

the system has the ability to allow the questioner to attach any relevant document to their request or the answerer to do the same in order to enhance their explanation. In addition, the system has an embedded alarm system to notify the answerer that the service level agreed time allowed to answer a particular question is about to expire. Using this system to send and receive all instructions and communications between parties creates a logical, controlled flow of information between parties and facilitates task management at all levels in the organization.

The preservation of Intellectual Capital using You-know

Using this methodology, an organization can create and preserve its intellectual capital by utilizing the You-know knowledge management system to create a database of information which can be accessed by customers, suppliers and staff from anywhere, at any time, thus eliminating the normal repetitive process of answering frequently asked questions.

The effective use of knowledge via You-know

most companies create, have access to, and use vast quantities of knowledge, but seldom efficiently of effectively. In addition, although most managers agree that managing knowledge is important, few of them can articulate what the value is to the company, or how the company can change to become learning, teaching or coaching organization. All too often, knowledge exists with multiple points of view instead of collective best thinking. Normally not easily accessible and as a result, not extensively used.

The retention of an organisation’s knowledge using You-asked

the majority of companies have their knowledge embedded in people. It is often intuitive and tacit, rather than explicit, and is rarely detailed enough to be especially valuable. Such knowledge often gets lost when someone leaves the company.

You-know in the field of learning

theYou-know system can be effectively used to collect, organize and distribute knowledge – both explicit and tacit – though out the organization. Learning is a perpetual process that occurs throughout people’s lives, and involves an individual assimilating knowledge and applying it. Teaching and training, however, is often historically and negatively associated with the classroom environment, in which learners have information unwillingly imposed upon them.You-know can be used to ask questions in the area where the learning or training need exist and the relevant information can be made available via the answers from the system.

You-know development

You-know has been developed and brought to market via an agreement involving AufGK, Business Communications Portal Limited and YA Procurement and Distribution (Pty) Ltd. You-know is marketed exclusively in Southern Africa by YA Procurement and Distribution. For more information on the development group and marketing for this exciting new product please contact:    info@you-asked.com